The times, they’re no longer the same. It’s time for us to dance to a different beat. What is the new rhythm we have to find to get travel moving again?




WiT
Yeoh Siew Hoon is the founder of WIT, launching it in Singapore in 2005 and going on to launch WIT editions across Asia Pacific. In 2016, WIT Europe made its debut in London, days after the Brexit vote.
WIT has won several awards including Most Innovative Marketing Initiative and Trade Conference Of The Year from the Singapore Tourism Board and in 2014, Siew Hoon was recognised Tourism Entrepreneur of The Year. A journalist by profession and passion, she’s also a speaker and facilitator at events around the world.
She’s also a published author of titles such as “Around Asia In One Hour: Tales of Condoms, Chillies & Curries” and children’s books such as “Adventures of Habibie The Turtle” and “The Story of Baitong and Boon”.




WiT
Anyone who’s worked in Asia knows how different and fragmented the markets are and Covid-19 certainly showed this up. Just as different markets went into it at different times, they are also emerging at different times. One provides lessons for the others. China is clearly setting the pace for recovery for North Asia. In South-east Asia, it’s a bit more complex. We speak to someone who’s got a good overview and understanding of the Asia groove, who’s seen the fall and rise of the past three months, and get her views on how it all connects for travel recovery in the region – from hospitality to food & beverage, loyalty and startups.
Interviewer:
Yeoh Siew Hoon
Founder
WiT




Accor
Louise Daley, Deputy CEO of AccorHotels Asia Pacific, has over 29 years’ experience in the Hospitality and Tourism industry in the region. In her current role, Louise is responsible for the financial oversight and management of over 830 hotels with turnover in excess of €4.5b, as well as the non-hotel businesses encompassing vacation ownership, lounge management and subscription loyalty.
Louise is on the Board of the group’s various joint venture businesses including Huazhu Hotels Group, AAK Korea, InterGlobe Hotels in India and Reef Casino in Australia. With responsibility also for Business Intelligence and Analytics, Digital platforms and IT, Louise has a key focus on growing businesses opportunities across Asia Pacific through digital transformation and partnerships.
Her previous roles have included CEO for Accor Plus, Accor’s loyalty subscription program in Asia Pacific; CFO for Accor in the Pacific region; and CFO for Asia. She most recently served as Executive Vice President and Chief Financial Officer, Asia Pacific since June 2015.
Louise completed her Executive MBA at SMU Singapore, has a Diploma in Hospitality and Catering Management, a Bachelor of Business (Accounting) and is a Certified Practicing Accountant (CPA). She has lived and worked in Australia, Thailand, and briefly in Japan, and has been based in Singapore since 2011. She is also a regular speaker and panellist at industry events, and is a member of both the Australian and Singaporean Institute of Company Directors.




Accor
When he spoke at WiT Singapore last October, he quipped about how online travel was as bloody and competitive as the George RR Martin-inspired TV series. Well, some would say Covid-19 is GOT-meet-Walking Dead-meet-Contagion. How has one of Asia’s largest OTAs withstood the carnage? And what is it doing to pick itself up and get back on the recovery trail? You heard it here first.
Interviewer:
Yeoh Siew Hoon
Founder
WiT




Agoda
John joined Agoda in 2010 and during his tenure has been responsible for product, marketing and branding, customer experience, partner services, and market development teams, leading the company through a period of sustained global growth.
Previously, John was a Principal at Boston Consulting Group in Boston and Bangkok. He was also an economic advisor to the Afghan Minister of Commerce and Industry in Kabul and served three years in the Peace Corps as an enterprise development advisor.
John holds an MBA in Finance from the Wharton School and a BA in English Literature, cum laude, from Yale.




Agoda
We kick off our series of letters from our “correspondents” from different corners of the world. In 10-minute missives, they will give you updates on their markets through their unique lens.
Letter From Australia: Rod Cuthbert, Board Member, VELTRA Corp; Former Chairman & CEO, Viator & Rome2rio
Letter From Hong Kong: Dr. Jennifer Cronin, President, Wharf Hotels
Letter From Singapore: Keith Tan, CEO, Singapore Tourism Board




Singapore Tourism Board
Keith Tan was appointed CEO of the Singapore Tourism Board in October 2018. Prior to that, he was deputy secretary of policy at the Ministry of Defence (Mindef), responsible for defence policy, strategic communications, national education and Total Defence.




Singapore Tourism Board




Rod Cuthbert was the founder, Chairman and CEO of Viator, Inc, the first OTA to focus on the Tours & Activities space. From 2012 to 2018 he was the Chairman and CEO of Rome2rio, the mutlimodal search engine. He is a member of the board of Veltra Corporation, the Tokyo-based, publicly listed OTA specialising in Tours & Activities, and an investor in Magpie Travel, a content management system for that sector.








Wharf Hotels
Jennifer was appointed President of Marco Polo Hotels in 2016, now Wharf Hotels as of 6 June 2017, after serving as Vice President Sales & Marketing. At the same time, completing her PhD in the field of crisis management leadership attaining the degree of Doctor of Philosophy from Bond University.
Previously, Jennifer managed the rebranding of Dusit International, and was given the responsibility to fully integrate the marketing functions, including the company’s CSR programmes. Prior to this assignment and during her six years in Singapore, Jennifer focused on the growth of intra-regional Asia Pacific travel for Singapore’s luxury hotel market. The emerging markets of China, India and the Middle East attributed to this success. Maintaining an agile and flexible understanding of the feeder markets in the Asian region during crisis periods such as 911, SARS and political upheavals was required to mitigate recovery periods.
Whilst having established her career as a marketing professional, Jennifer’s first role as a hotel General Manager, was for The Kooralbyn Hotel Resort. Her challenge was completed with the sale of the resort after a grueling Voluntary Administration. She then went on to be the opening GM of the Holiday Inn Hope Island before returning to the sales and marketing stream with Hyatt International.




Wharf Hotels
In this rapid-fire format, two investors with a keen eye on tech and travel shoot questions at each other to get to the bottom of how Covid-19 has coloured the investment landscape, and what the future will look like for the flow of money.




Queen's Road Capital
In 2005 Frederick “Fritz” Demopoulos co-founded and was the CEO of Qunar. Qunar was acquired by Baidu in 2011.
Fritz also co-founded and was the CEO of Shawei. Shawei was acquired by Tom.com in 2000.
Fritz held senior management positions at various online and traditional media companies in China including Netease, Hai Run Media Group and News Corporation.
Fritz currently coordinates his personal investment and entrepreneurial activities through Queen’s Road Capital.
A native of Los Angeles, Fritz was educated at UCLA, The Chinese University of Hong Kong and Karls-Ruprecht University in Heidelberg. He has lectured on entrepreneurship and the Chinese Internet at Stanford, Harvard, UCLA, Tsinghua, Beijing University, Singapore Management University and the Communist Party College in Nanjing.




Queen's Road Capital




Managing Director, Chinaccelerator
William is a General Partner at SOSV, a US$300M AUM accelerator-focused venture capital fund, and Managing Director of Chinaccelerator, East Asia’s first startup accelerator. Previously, William was the Managing Director of China investments at SingTel Innov8 Ventures and a Partner at Softbank China & India Holdings. William is also an active angel investor, with 39 investments between 2006 and 2014 when he joined SOSV.
In 2005, William was ranked #1 stock picker in Technology, Media and Telecom and #3 overall in Hong Kong and China by Forbes/SCMP/Starmine. The following year, he was ranked #3 analyst in Asia for Technology/Software and IT Services by Institutional Investor Magazine Asia.
He currently holds advisory or director board seats in several companies (GMobi, ChaseFuture, Neonan, EscapeX, Thoughtful Media Group, Vericant, Mingbo, iTalki, kineticOne) as well as major roles in active Asian startup organizations (Angelvest, AAMA Shanghai, Techyizu). He holds a BA from Bowdoin College.




Managing Director, Chinaccelerator
Most of us may not be able to fly yet, but at least we can still do stuff at home or travel nearby. That has been the silver lining companies such as Klook which is all about things to do in places. Learn how this startup, fighting the brawl of its young life, turned its attention towards home and local experiences to stay alive. But is it enough?
Interviewer:
Yeoh Siew Hoon
Founder
WiT




Klook
Eric Gnock Fah is the co-founder of Klook Travel, Asia’s leading platform or travelers to explore and book a curated selection of activities. These amazing experiences are verified and vetted by Klook’s team of travel curators and made easily bookable online and on-the-go at unbeatable prices of up to 50% off.
Prior to founding Klook Travel, Eric worked in hedge fund and Investment Banking at Morgan Stanley, focused on consumer and travel companies in Asia. Originally from Mauritius, an exotic travel destination, Eric grew up speaking 7 languages and is a cultural explorer at heart.




Klook
We visit Japan and South Korea, two of Asia’s big outbound and domestic markets, to get an update on how travel industry players have managed to ride on the coat-tails of recovery and how they see Covid-19 changing the face of their markets.
Moderator:
Timothy Hughes
Vice President, Corporate Development
Agoda




LINE TRAVEL.jp & Trip101
Kei co-founded Venture Republic Inc. As CEO, he took the company public in 2008 after 7 years of operation. Over the last 13 years, Kei has built the various online vertical media including “Travel.jp,” “Hotel.jp,” and “coneco.net” (online comparison shopping engine).
Kei also serves as an active investor and board member of various startups including Telunjuk (Indonesia) and Trip101 (Singapore).
With his extensive knowledge of online travel, e-commerce and his strong entrepreneurship, Kei is responsible for driving the company by shaping its strategy, making commercialization efforts and building organization.
Previously, Kei worked at Mitsubishi Corporation for 11 years, playing a key role in company’s largest M&A deal to acquire the Lawson Inc., one of the largest convenience store chains in Japan.
Kei received a BA of Law from Keio University and an MBA from the Harvard Business School.




LINE TRAVEL.jp & Trip101




Tidesquare
Min Yoon is the CEO and founder of Tidesquare, one of South Korea’s leading OTAs. An online travel agency synonymous with premium travel, Tidesquare is partnered closely with one of the biggest credit card companies in South Korea.
Passionate about nurturing potential in the online travel industry, Min is also the majority shareholder of several other successful travel related startups in Korea.
Prior to Tidesquare, Min Yoon worked for international brands such as Samsung, Korean Air and Hyundai Card. He specialises in hospitality services of operations and marketing, premium marketing, new business development and new media marketing.




Tidesquare




Yanolja
Jong Yoon is the CEO of Online Business & Corporate Strategy at Yanolja, the biggest online leisure and accommodation booking platform in Korea. Yanolja has expanded its businesses into global hotel chains and system businesses as well as the leisure and activity market.
Prior to joining Yanolja, Jong Yoon worked as a team lead of online sales and operation at Google, and then served as an engagement manager at McKinsey & Company as a digitization expert. He holds an MBA from the Tuck School of Business at Dartmouth College and studied chemical engineering at Seoul National University.




Yanolja
With the world’s second largest population, it is hard to imagine a country such as India in lockdown. But locked down, it did. And on May 25, domestic flights started after a two-month hiatus. What’s it been like in the trenches for India’s largest OTA, MakeMyTrip? We catch up with its Founder & Group Executive Chairman to get the story firsthand.
Interviewer:
Yeoh Siew Hoon
Founder
WiT




MakeMyTrip
Deep is the Founder and Group Executive Chairman of India’s leading online travel company, MakeMyTrip Limited. He has steered MakeMyTrip as CEO since its inception in 2000, to a successful listing on NASDAQ in August 2010.
Deep is passionate about Sustainable Tourism and has been championing this cause via the MakeMyTrip Foundation. He is on the Board of TiE (The IndUS Entrepreneurs) Delhi Chapter and served as President from 2013 to 2016. Deep is also one of the founding members of Ashoka University and serves on their governing body and Board.
Deep has been recognized by Ernst & Young as Entrepreneur of the Year – Business Transformation (2011) and as the most powerful Digital influencer in India (2012) by KPMG. He holds an MBA degree from IIM, Ahmedabad and a Bachelor’s degree in Economics from St. Stephen’s College, Delhi.
His interests include swimming, yoga, adventure sports, quizzing and of course, travelling.




MakeMyTrip
The second instalment of letters from our “correspondents” as they share their missives in 10 minutes each.
Letter From South Africa: Stephan Ekbergh, CEO, Travelstart
Letter From The Middle East: Ross Veitch, CEO & Co-founder, Wego
Letter From Saudi Arabia: Muzzammil Al-Hussain, Executive Vice President, Consumer Travel, Seera Group




Travelstart
Stephan Ekbergh married father of 4, lives in Cape Town. Ex professional DJ for 10 years. Entrepreneur in Travel. Started the E-commerce revolution in Scandinavia 1999. Is now doing the same in Africa. Passion for releasing gifts and entrepreneurship with people. Writes and speaks about business, life and taking risks. Investor and active boardmember, also works with and finances non profits organization Thembalitscha foundation.




Travelstart




Wego
Ross is CEO & Co-Founder at Wego, which is online travel marketplace that provides top ranked mobile apps and websites for users living in the APAC and MENA regions. Wego harnesses powerful technology that simplifies the process of searching, comparing and booking flights and hotels across hundreds of airlines, hotels and online travel agency websites. Wego is has dual-HQs in Singpaore and Dubai and is backed by top-tier investors including Tiger Global, Crescent Group, Square Peg Capital and the MBC Group.
Ross is a veteran of the Asian internet industry having established Yahoo!s Southeast Asian operations in Singapore back in 1998 and leading product development efforts across the region for 6+ years. He is also Singapore Co-Chair of H2, the premier global leadership network for the digital industry. Ross has been an active angel investor in the technology sector for a decade and enjoys working with other passionate entrepreneurs. He has worked in Sydney, Melbourne, London, Kuala Lumpur and is now splits his time between Singapore and Dubai. He travels frequently for business but not nearly enough for leisure.




Wego




Seera Group
Muzzammil Ahussain is the Executive Vice President of Seera Group’s Consumer Travel Business Unit, spearheading the growth and development of Almosafer, Saudi Arabia’s digital-based omni-channel travel brand, and tajawal, one of the UAE’s top OTAs.
An internationally-recognised management consultant and operations executive, he leverages his vast experience in scaling and optimising operations to enable sustainable growth and cater to the MENA region’s evolving travel needs through seamless, technology-driven omni-channel experiences. As a former Senior Manager at Accenture Strategy, Muzzammil has led projects for a range of international clients. He holds an MBA with Distinction from INSEAD and a bachelor’s degree in Economics from the University of California, Irvine.




Seera Group
This letter will be delivered in the form of an interview wrapped around philosophy and love.
Interviewer:
Yeoh Siew Hoon
Founder
WiT




D-EDGE Hospitality Solutions
He began his career with Accor in New York in 2001 where he was instrumental in the creation of the North American Marketing department for the Sofitel and Novotel brands. In 2003, Pierre-Charles joined the New York-based Monaco Government Tourist Office to promote the destination and its luxury hotels to VIP clients and travel agents. An experience that lead him to join Monte-Carlo SBM where he held responsibilities as Sales, Marketing and E-Distribution Manager. He contributed significantly to the SBM’s commercial development, particularly via electronic platforms (Internet and GDS).
Pierre-Charles has a degree in marketing and management from ESSCA (l’Ecole Supérieure des Sciences Commerciales d’Angers).




D-EDGE Hospitality Solutions
From Paris, we hop over to London to catch up with our colleague Kevin May, editor-in-chief, of PhocusWire, who will have in The Big Chair, one of the leading thinkers in the investment world whose interests span genetic testing, Internet of Things, fintech and travel.
Interviewer:
Kevin May
Editor in Chief
PhocusWire




Amadeus Capital Partners
Andrea joined Amadeus in 1998 and is a partner focusing on the mobile sector. Andrea serves on the boards of: Igenomix, the world’s leading in-vitro fertilization (IVF) genetic testing company; Travelstart, the leading online travel agency in Africa and the Middle East; and ip.access, a leading supplier of picocell and femtocell base stations for 2G and 3G coverage and capacity. He is also the Amadeus representative for Kreditech, an online credit scorer and lender focussing on emerging markets. Andrea’s successes include Octo Telematics, acquired in 2014 by Renova Group, representing one of the most significant exits worldwide in the IoT (Internet of Things) space; and Bellco, a leading innovator in haemo-dialysis and blood-filtration, acquired in 2016 by Medtronic. Andrea also leads the Amadeus Digital Prosperity Fund investment activities.
Andrea started his career as a financial auditor at a chain of resort hotels in Costa Rica, rising to become head of operations, finance and development.
Andrea holds an MBA from Cambridge University and a BSc in Economics from the London School of Economics. Italian by birth, Andrea is fluent in English, Italian, French and Spanish.




Amadeus Capital Partners
From Europe, we fly to Bogota, Colombia, where we catch up with Latin America’s superapp, Rappi, to find out its plans for travel. Rappi, launched five years ago, reached unicorn status when it raised $1 billion in 2018, backed by names such as Softbank and Sequoia. It started as a delivery service but now looks more like China’s WeChat, combining a messenger service, social media, online shopping and payment, with more than 4.2 weekly app openings per active user.




Rappi
As the head of Rappi Travel, Guido is in charge of building and running this new vertical inside the fastest growing “superapp” and ecommerce platform in the Latin American region. Guido brings with him over 20 years of experience in travel tech, launching and building teams and businesses across Latin America. He is a passionate entrepreneur and travel industry enthusiast. After founding a reverse auction model OTA in 1999, 123vendido.com, he started and was the driving force behind Netactica, one of the main travel technology providers in Latin America.




Rappi
From Vancouver, we journey south towards the US West Coast where we hand over the “unity” baton to our sister brand, Phocuswright, just in time for a breakfast conversation.




Expedia Group
As senior vice president for Marketing & Innovation for Expedia Group’s Lodging Partner Services, Melissa Maher spearheads the teams responsible for creating Expedia Group’s highly promising tech, marketing and data solutions for the lodging industry, as well as the B2B marketing and communications for hotel partners.
On the innovation side, Maher’s Lodging Platform Services team drives creation, adoption and engagement of Expedia Group’s MICE and white-label solutions, Rev+, Partner Loyalty Enrollment and VIP+. Maher also leads Owner Relations, the team focused on owners and management companies’ relations.
During her tenure with Expedia Group, Maher has been passionate in driving meaningful dialogue about women in leadership within the company and hospitality industry. She leads the Lodging Partner Services Communications & Diversity team, which is responsible for creating meaningful diversity and inclusions initiatives. Maher also oversees Partner Marketing, tasked with building a scalable marketing engine that powers hotel partner engagement.
Previously, Maher served as senior vice president of Global Partner Group, where she managed all aspects of global business relationships driving the strategy behind negotiations, distribution, and connectivity for Expedia Group’s chains, key accounts, and independent partnerships. Additionally, she led the Nevada/gaming lodging division.
Prior to joining Expedia Group in 2001, Maher opened the Paris Hotel & Casino in Las Vegas as the director of conference center sales. She also served as director of tour and conference sales with the Las Vegas Hilton.
Maher received an M.B.A. and a B.S. in hotel administration from the University of Nevada, Las Vegas.




Expedia Group




Phocuswright
Ms. Fadnis leads Phocuswright’s research team and is focused on delivering high quality data, intelligence and insights that help customers make strategic decisions. She previously worked at Phocuswright from 2014 to 2016 and recently returned to take on responsibility for research content, delivery and setting product direction. Charuta has broad experience across the industry and has worked across various functions at American Airlines, Egencia and BCD Travel. Her expertise lies in uncovering and applying technological and market trends to strategy, product development and marketing. Charuta holds an M.B.A. from HEC Paris and a Bachelor of Engineering from Saurashtra University, India.




Phocuswright
No WiT is complete without its signature debate. We gather our loyal and passionate debators for this final destination of our around-the-world event.
The Proposition: Nothing will change. When it’s all over, we’ll be travelling just the way we used to.
There are many commentators predicting that the Covid-19 Pandemic will force dramatic changes to the way people travel and make their buying decisions, and travel companies who survive the lockdown will have to make the right bet on this question. Then there are those who say nothing will changed, people’s memories are short and when things recover, we will go back to normal behavior because, as author Yuval Noah Harari states, no crisis has ever changed human behavior.
We pit two teams of industry figures against each other in this WiT signature debate. You decide who wins.
For:
Timothy Hughes, Vice President, Corporate Development, Agoda
Paulina Klotzbucher, Group Chief Commercial Officer, Travelstart
Chan Chee Chong, CEO & Co-founder, GlobalTix
Against:
Timothy O’Neil-Dunne, Principal, 777 Partners
Shyn Yee Ho-Strangas, Director, Product Management (Conversations Platform), Expedia Group
Emilie Couton, Vice President, Digital Marketing APAC, Accor
Adjudicator:
Louise Daley, Deputy CEO APAC, Accor
For those in the Asia time zone or any time zone – remember, we are all in the same boat – join us for our closing party hosted by Singapore’s top DJ, One with Aldrin.
The times, they’re no longer the same. It’s time for us to dance to a different beat. What is the new rhythm we have to find to get travel moving again?




WiT
Yeoh Siew Hoon is the founder of WIT, launching it in Singapore in 2005 and going on to launch WIT editions across Asia Pacific. In 2016, WIT Europe made its debut in London, days after the Brexit vote.
WIT has won several awards including Most Innovative Marketing Initiative and Trade Conference Of The Year from the Singapore Tourism Board and in 2014, Siew Hoon was recognised Tourism Entrepreneur of The Year. A journalist by profession and passion, she’s also a speaker and facilitator at events around the world.
She’s also a published author of titles such as “Around Asia In One Hour: Tales of Condoms, Chillies & Curries” and children’s books such as “Adventures of Habibie The Turtle” and “The Story of Baitong and Boon”.




WiT
Anyone who’s worked in Asia knows how different and fragmented the markets are and Covid-19 certainly showed this up. Just as different markets went into it at different times, they are also emerging at different times. One provides lessons for the others. China is clearly setting the pace for recovery for North Asia. In South-east Asia, it’s a bit more complex. We speak to someone who’s got a good overview and understanding of the Asia groove, who’s seen the fall and rise of the past three months, and get her views on how it all connects for travel recovery in the region – from hospitality to food & beverage, loyalty and startups.
Interviewer:
Yeoh Siew Hoon
Founder
WiT




Accor
Louise Daley, Deputy CEO of AccorHotels Asia Pacific, has over 29 years’ experience in the Hospitality and Tourism industry in the region. In her current role, Louise is responsible for the financial oversight and management of over 830 hotels with turnover in excess of €4.5b, as well as the non-hotel businesses encompassing vacation ownership, lounge management and subscription loyalty.
Louise is on the Board of the group’s various joint venture businesses including Huazhu Hotels Group, AAK Korea, InterGlobe Hotels in India and Reef Casino in Australia. With responsibility also for Business Intelligence and Analytics, Digital platforms and IT, Louise has a key focus on growing businesses opportunities across Asia Pacific through digital transformation and partnerships.
Her previous roles have included CEO for Accor Plus, Accor’s loyalty subscription program in Asia Pacific; CFO for Accor in the Pacific region; and CFO for Asia. She most recently served as Executive Vice President and Chief Financial Officer, Asia Pacific since June 2015.
Louise completed her Executive MBA at SMU Singapore, has a Diploma in Hospitality and Catering Management, a Bachelor of Business (Accounting) and is a Certified Practicing Accountant (CPA). She has lived and worked in Australia, Thailand, and briefly in Japan, and has been based in Singapore since 2011. She is also a regular speaker and panellist at industry events, and is a member of both the Australian and Singaporean Institute of Company Directors.




Accor
When he spoke at WiT Singapore last October, he quipped about how online travel was as bloody and competitive as the George RR Martin-inspired TV series. Well, some would say Covid-19 is GOT-meet-Walking Dead-meet-Contagion. How has one of Asia’s largest OTAs withstood the carnage? And what is it doing to pick itself up and get back on the recovery trail? You heard it here first.
Interviewer:
Yeoh Siew Hoon
Founder
WiT




Agoda
John joined Agoda in 2010 and during his tenure has been responsible for product, marketing and branding, customer experience, partner services, and market development teams, leading the company through a period of sustained global growth.
Previously, John was a Principal at Boston Consulting Group in Boston and Bangkok. He was also an economic advisor to the Afghan Minister of Commerce and Industry in Kabul and served three years in the Peace Corps as an enterprise development advisor.
John holds an MBA in Finance from the Wharton School and a BA in English Literature, cum laude, from Yale.




Agoda
We kick off our series of letters from our “correspondents” from different corners of the world. In 10-minute missives, they will give you updates on their markets through their unique lens.
Letter From Australia: Rod Cuthbert, Board Member, VELTRA Corp; Former Chairman & CEO, Viator & Rome2rio
Letter From Hong Kong: Dr. Jennifer Cronin, President, Wharf Hotels
Letter From Singapore: Keith Tan, CEO, Singapore Tourism Board




Singapore Tourism Board
Keith Tan was appointed CEO of the Singapore Tourism Board in October 2018. Prior to that, he was deputy secretary of policy at the Ministry of Defence (Mindef), responsible for defence policy, strategic communications, national education and Total Defence.




Singapore Tourism Board




Rod Cuthbert was the founder, Chairman and CEO of Viator, Inc, the first OTA to focus on the Tours & Activities space. From 2012 to 2018 he was the Chairman and CEO of Rome2rio, the mutlimodal search engine. He is a member of the board of Veltra Corporation, the Tokyo-based, publicly listed OTA specialising in Tours & Activities, and an investor in Magpie Travel, a content management system for that sector.








Wharf Hotels
Jennifer was appointed President of Marco Polo Hotels in 2016, now Wharf Hotels as of 6 June 2017, after serving as Vice President Sales & Marketing. At the same time, completing her PhD in the field of crisis management leadership attaining the degree of Doctor of Philosophy from Bond University.
Previously, Jennifer managed the rebranding of Dusit International, and was given the responsibility to fully integrate the marketing functions, including the company’s CSR programmes. Prior to this assignment and during her six years in Singapore, Jennifer focused on the growth of intra-regional Asia Pacific travel for Singapore’s luxury hotel market. The emerging markets of China, India and the Middle East attributed to this success. Maintaining an agile and flexible understanding of the feeder markets in the Asian region during crisis periods such as 911, SARS and political upheavals was required to mitigate recovery periods.
Whilst having established her career as a marketing professional, Jennifer’s first role as a hotel General Manager, was for The Kooralbyn Hotel Resort. Her challenge was completed with the sale of the resort after a grueling Voluntary Administration. She then went on to be the opening GM of the Holiday Inn Hope Island before returning to the sales and marketing stream with Hyatt International.




Wharf Hotels
In this rapid-fire format, two investors with a keen eye on tech and travel shoot questions at each other to get to the bottom of how Covid-19 has coloured the investment landscape, and what the future will look like for the flow of money.




Queen's Road Capital
In 2005 Frederick “Fritz” Demopoulos co-founded and was the CEO of Qunar. Qunar was acquired by Baidu in 2011.
Fritz also co-founded and was the CEO of Shawei. Shawei was acquired by Tom.com in 2000.
Fritz held senior management positions at various online and traditional media companies in China including Netease, Hai Run Media Group and News Corporation.
Fritz currently coordinates his personal investment and entrepreneurial activities through Queen’s Road Capital.
A native of Los Angeles, Fritz was educated at UCLA, The Chinese University of Hong Kong and Karls-Ruprecht University in Heidelberg. He has lectured on entrepreneurship and the Chinese Internet at Stanford, Harvard, UCLA, Tsinghua, Beijing University, Singapore Management University and the Communist Party College in Nanjing.




Queen's Road Capital




Managing Director, Chinaccelerator
William is a General Partner at SOSV, a US$300M AUM accelerator-focused venture capital fund, and Managing Director of Chinaccelerator, East Asia’s first startup accelerator. Previously, William was the Managing Director of China investments at SingTel Innov8 Ventures and a Partner at Softbank China & India Holdings. William is also an active angel investor, with 39 investments between 2006 and 2014 when he joined SOSV.
In 2005, William was ranked #1 stock picker in Technology, Media and Telecom and #3 overall in Hong Kong and China by Forbes/SCMP/Starmine. The following year, he was ranked #3 analyst in Asia for Technology/Software and IT Services by Institutional Investor Magazine Asia.
He currently holds advisory or director board seats in several companies (GMobi, ChaseFuture, Neonan, EscapeX, Thoughtful Media Group, Vericant, Mingbo, iTalki, kineticOne) as well as major roles in active Asian startup organizations (Angelvest, AAMA Shanghai, Techyizu). He holds a BA from Bowdoin College.




Managing Director, Chinaccelerator
Most of us may not be able to fly yet, but at least we can still do stuff at home or travel nearby. That has been the silver lining companies such as Klook which is all about things to do in places. Learn how this startup, fighting the brawl of its young life, turned its attention towards home and local experiences to stay alive. But is it enough?
Interviewer:
Yeoh Siew Hoon
Founder
WiT




Klook
Eric Gnock Fah is the co-founder of Klook Travel, Asia’s leading platform or travelers to explore and book a curated selection of activities. These amazing experiences are verified and vetted by Klook’s team of travel curators and made easily bookable online and on-the-go at unbeatable prices of up to 50% off.
Prior to founding Klook Travel, Eric worked in hedge fund and Investment Banking at Morgan Stanley, focused on consumer and travel companies in Asia. Originally from Mauritius, an exotic travel destination, Eric grew up speaking 7 languages and is a cultural explorer at heart.




Klook
We visit Japan and South Korea, two of Asia’s big outbound and domestic markets, to get an update on how travel industry players have managed to ride on the coat-tails of recovery and how they see Covid-19 changing the face of their markets.
Moderator:
Timothy Hughes
Vice President, Corporate Development
Agoda




LINE TRAVEL.jp & Trip101
Kei co-founded Venture Republic Inc. As CEO, he took the company public in 2008 after 7 years of operation. Over the last 13 years, Kei has built the various online vertical media including “Travel.jp,” “Hotel.jp,” and “coneco.net” (online comparison shopping engine).
Kei also serves as an active investor and board member of various startups including Telunjuk (Indonesia) and Trip101 (Singapore).
With his extensive knowledge of online travel, e-commerce and his strong entrepreneurship, Kei is responsible for driving the company by shaping its strategy, making commercialization efforts and building organization.
Previously, Kei worked at Mitsubishi Corporation for 11 years, playing a key role in company’s largest M&A deal to acquire the Lawson Inc., one of the largest convenience store chains in Japan.
Kei received a BA of Law from Keio University and an MBA from the Harvard Business School.




LINE TRAVEL.jp & Trip101




Tidesquare
Min Yoon is the CEO and founder of Tidesquare, one of South Korea’s leading OTAs. An online travel agency synonymous with premium travel, Tidesquare is partnered closely with one of the biggest credit card companies in South Korea.
Passionate about nurturing potential in the online travel industry, Min is also the majority shareholder of several other successful travel related startups in Korea.
Prior to Tidesquare, Min Yoon worked for international brands such as Samsung, Korean Air and Hyundai Card. He specialises in hospitality services of operations and marketing, premium marketing, new business development and new media marketing.




Tidesquare




Yanolja
Jong Yoon is the CEO of Online Business & Corporate Strategy at Yanolja, the biggest online leisure and accommodation booking platform in Korea. Yanolja has expanded its businesses into global hotel chains and system businesses as well as the leisure and activity market.
Prior to joining Yanolja, Jong Yoon worked as a team lead of online sales and operation at Google, and then served as an engagement manager at McKinsey & Company as a digitization expert. He holds an MBA from the Tuck School of Business at Dartmouth College and studied chemical engineering at Seoul National University.




Yanolja
With the world’s second largest population, it is hard to imagine a country such as India in lockdown. But locked down, it did. And on May 25, domestic flights started after a two-month hiatus. What’s it been like in the trenches for India’s largest OTA, MakeMyTrip? We catch up with its Founder & Group Executive Chairman to get the story firsthand.
Interviewer:
Yeoh Siew Hoon
Founder
WiT




MakeMyTrip
Deep is the Founder and Group Executive Chairman of India’s leading online travel company, MakeMyTrip Limited. He has steered MakeMyTrip as CEO since its inception in 2000, to a successful listing on NASDAQ in August 2010.
Deep is passionate about Sustainable Tourism and has been championing this cause via the MakeMyTrip Foundation. He is on the Board of TiE (The IndUS Entrepreneurs) Delhi Chapter and served as President from 2013 to 2016. Deep is also one of the founding members of Ashoka University and serves on their governing body and Board.
Deep has been recognized by Ernst & Young as Entrepreneur of the Year – Business Transformation (2011) and as the most powerful Digital influencer in India (2012) by KPMG. He holds an MBA degree from IIM, Ahmedabad and a Bachelor’s degree in Economics from St. Stephen’s College, Delhi.
His interests include swimming, yoga, adventure sports, quizzing and of course, travelling.




MakeMyTrip
The second instalment of letters from our “correspondents” as they share their missives in 10 minutes each.
Letter From South Africa: Stephan Ekbergh, CEO, Travelstart
Letter From The Middle East: Ross Veitch, CEO & Co-founder, Wego
Letter From Saudi Arabia: Muzzammil Al-Hussain, Executive Vice President, Consumer Travel, Seera Group




Travelstart
Stephan Ekbergh married father of 4, lives in Cape Town. Ex professional DJ for 10 years. Entrepreneur in Travel. Started the E-commerce revolution in Scandinavia 1999. Is now doing the same in Africa. Passion for releasing gifts and entrepreneurship with people. Writes and speaks about business, life and taking risks. Investor and active boardmember, also works with and finances non profits organization Thembalitscha foundation.




Travelstart




Wego
Ross is CEO & Co-Founder at Wego, which is online travel marketplace that provides top ranked mobile apps and websites for users living in the APAC and MENA regions. Wego harnesses powerful technology that simplifies the process of searching, comparing and booking flights and hotels across hundreds of airlines, hotels and online travel agency websites. Wego is has dual-HQs in Singpaore and Dubai and is backed by top-tier investors including Tiger Global, Crescent Group, Square Peg Capital and the MBC Group.
Ross is a veteran of the Asian internet industry having established Yahoo!s Southeast Asian operations in Singapore back in 1998 and leading product development efforts across the region for 6+ years. He is also Singapore Co-Chair of H2, the premier global leadership network for the digital industry. Ross has been an active angel investor in the technology sector for a decade and enjoys working with other passionate entrepreneurs. He has worked in Sydney, Melbourne, London, Kuala Lumpur and is now splits his time between Singapore and Dubai. He travels frequently for business but not nearly enough for leisure.




Wego




Seera Group
Muzzammil Ahussain is the Executive Vice President of Seera Group’s Consumer Travel Business Unit, spearheading the growth and development of Almosafer, Saudi Arabia’s digital-based omni-channel travel brand, and tajawal, one of the UAE’s top OTAs.
An internationally-recognised management consultant and operations executive, he leverages his vast experience in scaling and optimising operations to enable sustainable growth and cater to the MENA region’s evolving travel needs through seamless, technology-driven omni-channel experiences. As a former Senior Manager at Accenture Strategy, Muzzammil has led projects for a range of international clients. He holds an MBA with Distinction from INSEAD and a bachelor’s degree in Economics from the University of California, Irvine.




Seera Group
This letter will be delivered in the form of an interview wrapped around philosophy and love.
Interviewer:
Yeoh Siew Hoon
Founder
WiT




D-EDGE Hospitality Solutions
He began his career with Accor in New York in 2001 where he was instrumental in the creation of the North American Marketing department for the Sofitel and Novotel brands. In 2003, Pierre-Charles joined the New York-based Monaco Government Tourist Office to promote the destination and its luxury hotels to VIP clients and travel agents. An experience that lead him to join Monte-Carlo SBM where he held responsibilities as Sales, Marketing and E-Distribution Manager. He contributed significantly to the SBM’s commercial development, particularly via electronic platforms (Internet and GDS).
Pierre-Charles has a degree in marketing and management from ESSCA (l’Ecole Supérieure des Sciences Commerciales d’Angers).




D-EDGE Hospitality Solutions
From Paris, we hop over to London to catch up with our colleague Kevin May, editor-in-chief, of PhocusWire, who will have in The Big Chair, one of the leading thinkers in the investment world whose interests span genetic testing, Internet of Things, fintech and travel.
Interviewer:
Kevin May
Editor in Chief
PhocusWire




Amadeus Capital Partners
Andrea joined Amadeus in 1998 and is a partner focusing on the mobile sector. Andrea serves on the boards of: Igenomix, the world’s leading in-vitro fertilization (IVF) genetic testing company; Travelstart, the leading online travel agency in Africa and the Middle East; and ip.access, a leading supplier of picocell and femtocell base stations for 2G and 3G coverage and capacity. He is also the Amadeus representative for Kreditech, an online credit scorer and lender focussing on emerging markets. Andrea’s successes include Octo Telematics, acquired in 2014 by Renova Group, representing one of the most significant exits worldwide in the IoT (Internet of Things) space; and Bellco, a leading innovator in haemo-dialysis and blood-filtration, acquired in 2016 by Medtronic. Andrea also leads the Amadeus Digital Prosperity Fund investment activities.
Andrea started his career as a financial auditor at a chain of resort hotels in Costa Rica, rising to become head of operations, finance and development.
Andrea holds an MBA from Cambridge University and a BSc in Economics from the London School of Economics. Italian by birth, Andrea is fluent in English, Italian, French and Spanish.




Amadeus Capital Partners
From Europe, we fly to Bogota, Colombia, where we catch up with Latin America’s superapp, Rappi, to find out its plans for travel. Rappi, launched five years ago, reached unicorn status when it raised $1 billion in 2018, backed by names such as Softbank and Sequoia. It started as a delivery service but now looks more like China’s WeChat, combining a messenger service, social media, online shopping and payment, with more than 4.2 weekly app openings per active user.




Rappi
As the head of Rappi Travel, Guido is in charge of building and running this new vertical inside the fastest growing “superapp” and ecommerce platform in the Latin American region. Guido brings with him over 20 years of experience in travel tech, launching and building teams and businesses across Latin America. He is a passionate entrepreneur and travel industry enthusiast. After founding a reverse auction model OTA in 1999, 123vendido.com, he started and was the driving force behind Netactica, one of the main travel technology providers in Latin America.




Rappi
From Vancouver, we journey south towards the US West Coast where we hand over the “unity” baton to our sister brand, Phocuswright, just in time for a breakfast conversation.




Expedia Group
As senior vice president for Marketing & Innovation for Expedia Group’s Lodging Partner Services, Melissa Maher spearheads the teams responsible for creating Expedia Group’s highly promising tech, marketing and data solutions for the lodging industry, as well as the B2B marketing and communications for hotel partners.
On the innovation side, Maher’s Lodging Platform Services team drives creation, adoption and engagement of Expedia Group’s MICE and white-label solutions, Rev+, Partner Loyalty Enrollment and VIP+. Maher also leads Owner Relations, the team focused on owners and management companies’ relations.
During her tenure with Expedia Group, Maher has been passionate in driving meaningful dialogue about women in leadership within the company and hospitality industry. She leads the Lodging Partner Services Communications & Diversity team, which is responsible for creating meaningful diversity and inclusions initiatives. Maher also oversees Partner Marketing, tasked with building a scalable marketing engine that powers hotel partner engagement.
Previously, Maher served as senior vice president of Global Partner Group, where she managed all aspects of global business relationships driving the strategy behind negotiations, distribution, and connectivity for Expedia Group’s chains, key accounts, and independent partnerships. Additionally, she led the Nevada/gaming lodging division.
Prior to joining Expedia Group in 2001, Maher opened the Paris Hotel & Casino in Las Vegas as the director of conference center sales. She also served as director of tour and conference sales with the Las Vegas Hilton.
Maher received an M.B.A. and a B.S. in hotel administration from the University of Nevada, Las Vegas.




Expedia Group




Phocuswright
Ms. Fadnis leads Phocuswright’s research team and is focused on delivering high quality data, intelligence and insights that help customers make strategic decisions. She previously worked at Phocuswright from 2014 to 2016 and recently returned to take on responsibility for research content, delivery and setting product direction. Charuta has broad experience across the industry and has worked across various functions at American Airlines, Egencia and BCD Travel. Her expertise lies in uncovering and applying technological and market trends to strategy, product development and marketing. Charuta holds an M.B.A. from HEC Paris and a Bachelor of Engineering from Saurashtra University, India.




Phocuswright
No WiT is complete without its signature debate. We gather our loyal and passionate debators for this final destination of our around-the-world event.
The Proposition: Nothing will change. When it’s all over, we’ll be travelling just the way we used to.
There are many commentators predicting that the Covid-19 Pandemic will force dramatic changes to the way people travel and make their buying decisions, and travel companies who survive the lockdown will have to make the right bet on this question. Then there are those who say nothing will changed, people’s memories are short and when things recover, we will go back to normal behavior because, as author Yuval Noah Harari states, no crisis has ever changed human behavior.
We pit two teams of industry figures against each other in this WiT signature debate. You decide who wins.
For:
Timothy Hughes, Vice President, Corporate Development, Agoda
Paulina Klotzbucher, Group Chief Commercial Officer, Travelstart
Chan Chee Chong, CEO & Co-founder, GlobalTix
Against:
Timothy O’Neil-Dunne, Principal, 777 Partners
Shyn Yee Ho-Strangas, Director, Product Management (Conversations Platform), Expedia Group
Emilie Couton, Vice President, Digital Marketing APAC, Accor
Adjudicator:
Louise Daley, Deputy CEO APAC, Accor
For those in the Asia time zone or any time zone – remember, we are all in the same boat – join us for our closing party hosted by Singapore’s top DJ, One with Aldrin.