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Programme

The Next 20: Innovation at the World's Edge

Jul 20 & 21, 2026 • Queenstown Memorial Centre

All speakers will be appearing live and in person
Programme correct at time of publishing
All times shown are in New Zealand Standard Time (GMT+12)
Day 1
2026-07-20
Day 2
2026-07-21
13:00 - 14:00
Checking In
14:00 - 14:10
Welcome
14:10 - 14:20
Setting The Stage: Innovation at the World’s Edge

WiT launches at the edge of the world and sets the tone for how the world’s adventure capital mirrors travel’s next chapter – bold, creative and connected.

Speaker:
Setting The Stage: Innovation at the World’s Edge image
Yeoh Siew Hoon
Founder
WiT
14:20 - 14:30
Keynote
14:30 - 14:40
Travel Tech + Queenstown

Known worldwide as the Adventure Capital of the World, this iconic location offers many different ways to get an adrenalin buzz. But Covid-19 exposed its soft underbelly –  an economy that depends on tourism for more than 50% of its GDP.  Drawing on a global career in the technology and travel sectors, local resident Roger Sharp saw the dire need – and the opportunity – to build a tech sector to diversify the economy and insulate it from future shocks. Here’s the story.

Speaker:

Travel Tech + Queenstown image
Roger Sharp
Chair – Technology Queenstown,
North Ridge Partners, Web Travel Group
14:40 - 15:00
Coffee Chat: Building The World’s Best Digital Airline

Technology at 35,000 feet: Air New Zealand CEO Nikhil Ravishankar on building the world’s best digital airline experience.

Interviewer:
Roger Sharp

Roger Sharp
Chair – Technology Queenstown,
North Ridge Partners, Web Travel Group
Speaker:
Coffee Chat: Building The World’s Best Digital Airline image
Nikhil Ravishanker
Chief Executive
Air New Zealand
15:00 - 15:10
Open Space
15:10 - 15:40
Destinations: Demand, Sustainability & Tech

As destinations accelerate out of the pandemic and into a new decade of tourism, the challenge is no longer simply attracting travellers – but managing demand responsibly. Technology is enabling smarter marketing, better visitor flow, and richer data, yet sustainability imperatives and community expectations are rising in parallel. In this session, destination leaders explore how destinations can balance growth with stewardship, and what models may define the next 20 years of tourism.

Moderator:
Rod Cuthbert

Rod Cuthbert
Board Member, Tourism Tasmania /
Founder, Former Chief Executive
& Chairman, Viator
Speakers:
Destinations: Demand, Sustainability & Tech image
René de Monchy
Chief Executive Officer
Tourism New Zealand
Destinations: Demand, Sustainability & Tech image
Mat Woods
Chief Executive Officer
Destination Queenstown
Destinations: Demand, Sustainability & Tech image
Rebecca Ingram
Chief Executive Officer
Tourism Industry Aotearoa (TIA)
15:40 - 16:10
OTAs: The Next Frontier

Online travel agencies are entering a new phase of competition as AI reshapes intent, discovery, merchandising, and loyalty. From Next-Gen personalisation and fintech to supply, payments and packaging, as well as post-booking, the platform playbook is evolving fast. In this panel, OTA leaders unpack the next frontier for OTAs: where value will migrate, how consumer behaviour is changing, and what the next decade of travel might demand from the category.

Moderator:
Adrian Currie

Adrian Currie
Industry Veteran
Speakers:
OTAs: The Next Frontier image
Todd Lacey
Regional Manager, Oceania & Korea
Booking.com
OTAs: The Next Frontier image
Darren Karshagen
Senior Director, APAC
Expedia Group
OTAs: The Next Frontier image
Katrina Barry
Chief Executive Officer, Webjet
& Technology Queenstown Trustee
16:10 - 16:35
Local Grit, Global Impact: Kiwi Innovation in Travel & Hospitality Tech

New Zealand has always been a living laboratory for innovation. In this special WiT Queenstown showcase, we spotlight homegrown tech companies tackling real-world challenges across travel, tourism and hospitality. Join leading Kiwi founders as they share the problems they’re solving, and the lessons learned building solutions from the world’s edge.

Moderator:
Yeoh Siew Hoon

Yeoh Siew Hoon
Founder
WiT
Speakers:
Local Grit, Global Impact: Kiwi Innovation in Travel & Hospitality Tech image
Irik Anderson
Chief Executive Officer & Co-founder
Chomp
Local Grit, Global Impact: Kiwi Innovation in Travel & Hospitality Tech image
Richard McLeod
Chief Executive Officer
Loaded
Local Grit, Global Impact: Kiwi Innovation in Travel & Hospitality Tech image
Simona Turin
Co-Chief Executive Officer
Planit
Local Grit, Global Impact: Kiwi Innovation in Travel & Hospitality Tech image
Timothy Kasbe
Founder
Rebook
Local Grit, Global Impact: Kiwi Innovation in Travel & Hospitality Tech image
Erik Bradshaw
Managing Director
IBIS Technology
16:35 - 17:05
Scaling A Travel Tech Business From the World’s Edge

Travel tech founders have ambitions that often go beyond their home shores, more so if their home grounds are far from the world’s traditional tech capitals. We gather a cast of founders to ask them: How did they do it? What broke? What scaled? And what advice would they give the next wave? This panel brings together four operators who’ve lived the grind and crossed the chasm.

Moderator:
Sarah Russell

Sarah Russell
Chief Executive Officer
Technology Queenstown
Speakers:
Scaling A Travel Tech Business From the World’s Edge image
Craig Gray
Chief Executive Officer
Tourplan
Scaling A Travel Tech Business From the World’s Edge image
John Wikstrom
Founder & Executive Director
Magic Memories
Scaling A Travel Tech Business From the World’s Edge image
Mat Weir
Founder
First Table
17:05 - 17:15
Wrap up, followed by “The Next 20” Night Market
09:00 - 09:10
Kick Off
Speaker:
Kick Off image
Yeoh Siew Hoon
Founder
WiT
09:10 - 09:30
Coffee Chat: Who Will Win In The Age of AI?

As AI rewrites the rules of discovery, demand, and distribution, the big question is no longer if travel will change but who stands to gain the most? In this fireside chat, Agoda CEO Omri Morgenshtern sits down with WiT founder Yeoh Siew Hoon to unpack the power plays in an AI-first travel economy: from algorithmic merchandising and dynamic personalisation to loyalty, payments, and the battle for intent. The next era is up for grabs.

Interviewer:
Yeoh Siew Hoon

Yeoh Siew Hoon
Founder
WiT
Speaker:
Coffee Chat: Who Will Win In The Age of AI? image
Omri Morgenshtern
Chief Executive Officer
Agoda
09:30 - 09:40
Open space
09:40 - 10:10
Airport Technology: Improving The Customer Journey

Airports are becoming intelligent gateways where automation, biometrics and digital identity redefine how passengers move through the journey. From check-in to security to boarding, new technologies promise to remove friction, reduce dwell times and personalise service. In this session, leaders explore how airport innovation can enhance the traveller experience and what the next 20 years of airport operations could look like.

Interviewer:
Shane O'Hare

Shane O’Hare
Chief Executive Officer
Queenstown Airport
Speakers:
Airport Technology: Improving The Customer Journey image
Clint Cardozo
Chief Executive Officer
OneReg
Airport Technology: Improving The Customer Journey image
Timmo Rol
Head of Aviation
Neoke
Airport Technology: Improving The Customer Journey image
David Tse
General Manager Asia Pacific
Veovo
10:10 - 10:20
AI, Airlines & the Future of Work

Three years into the GPT revolution, Generative AI remains an alluring, yet elusive technology. GEN8 works with regional airline and mobility firms on their workforce transformations. But how to develop – let alone execute – an AI strategy when the cutting-edge seems to move daily? Join us for practical, on-the-ground insights from the day-to-day adoption of large language models across multi-thousand workforces from cabin crew to customer experience.

Speaker:
AI, Airlines & the Future of Work image
Tim Sharp
Founder & Principal
GEN8
10:20 - 10:50
Coffee Break
10:50 - 11:10
Founder Journeys: Reinventing Corporate Travel

One of New Zealand’s best success stories, Serko is leading the charge to reinvent the multi-billion dollar corporate travel sector. Listed on both the New Zealand and Australian stock exchanges, Serko has been expanding globally, with the acquisition of Sabre’s corporate travel platform, GetThere and a growing presence in China and a new hub in India. We find out its plans to innovate and compete in this high-stakes sector from the world’s edge.

Interviewer:
Yeoh Siew Hoon

Yeoh Siew Hoon
Founder
WiT
Speaker:
Founder Journeys: Reinventing Corporate Travel image
Darrin Grafton
Chief Executive Officer & Co-founder
Serko
11:10 - 11:40
The Customer Demand Funnel, Reinvented

The customer demand funnel is being fundamentally rewritten. Discovery is shifting from search to social, from intent to inspiration, and increasingly mediated by AI. As platforms compete to predict, personalise and convert, marketers must rethink how demand is stimulated, captured and attributed. In this discussion, leaders examine what the new funnel looks like and who stands to gain in the next 20 years of travel.

Moderator:
Timothy Hughes

Timothy Hughes
Vice President, Corporate Development
Agoda
Speakers:
The Customer Demand Funnel, Reinvented image
Marcus Yong
Vice President, Global Marketing
Klook
The Customer Demand Funnel, Reinvented image
Ben Gunn
Co-founder & Chief Revenue Officer
Fabulate
The Customer Demand Funnel, Reinvented image
Angelica Handover
Co-founder
SocialSeal
The Customer Demand Funnel, Reinvented image
Hermione Joye
Sector Lead, Travel &
Vertical Search APAC
Google
11:40 - 12:05
Food, Identity & Tourism

Food is one of tourism’s most powerful storytellers – a gateway into culture, place and identity. Yet food identity is not created through branding, but grown through years of choices made when no one is watching – how soil health, animal wellbeing, climate, restraint, and care all quietly translate into flavour. In this session, celebrated chefs and presenters explore how farming shapes identity and how cuisine shapes a destination’s character, how storytelling turns ingredients into narratives, and how taste can inspire travellers long before they board a plane. What can tourism marketers learn from the people who translate place through flavour?

Moderator:
Yeoh Siew Hoon

Yeoh Siew Hoon
Founder
WiT
Speakers:
Food, Identity & Tourism image
Amanda Currie
Owner
Tinwald Farm
Food, Identity & Tourism image
Audra Morrice
Cook, Author, TV Presenter
12:05 - 13:05
Lunch
13:05 - 13:15
Travel Hack 2045
13:15 - 13:45
The Next Generation of Hotels

Hotels are entering a new era defined by digital retailing, experience-led design, AI-enabled operations, and new revenue models that go far beyond rooms. As travellers demand more choice, flexibility and personalisation, the question becomes: what does the next generation of hospitality look like? Leaders from diverse backgrounds explore how product, tech, distribution and capital are evolving and what the winners will prioritise in the decade ahead.

Moderator:
Darrell Chan

Darrell Chan
Deputy General Counsel
Airbnb
Speakers:
The Next Generation of Hotels image
Kerry Healy
Chief Commercial Officer,
Premium, Midscale & Economy –
Middle East, Africa, Turkey &
Asia Pacific, Accor
The Next Generation of Hotels image
Tim Alpe
Managing Director
LyLo
The Next Generation of Hotels image
Manish Gupta
Co-chairman, Shashi Group /
Founder & Managing Director,
Techne Infiniti Ventures
13:45 - 14:00
Coffee Chat: from Xero to Hero – Lessons from the Public Markets

Xero and Siteminder are unquestionably two of Australasia’s leading SaaS companies. In this coffee chat, Siteminder CEO Sankar Narayan reflects on his journey from CFO and COO of Xero, to leading Siteminder through its IPO, and beyond.

Interviewer:
Roger Sharp

Roger Sharp
Chair – Technology Queenstown,
North Ridge Partners, Web Travel Group
Speaker:
Coffee Chat: from Xero to Hero – Lessons from the Public Markets image
Sankar Narayan
Chief Executive Officer
& Managing Director
SiteMinder
14:00 - 14:30
Parks, Pads & Penthouse Suites: One Stack to Book Them All

The accommodation sector is converging fast, with technology platforms now spanning diverse asset types like holiday parks, budget stays, luxury hotels and homes – each with different operational and commercial needs. From property management and distribution to demand generation and guest experience, what should be unified and what must remain specialised? We ask our panel where accommodation tech is really heading and what it means for operators next.

Moderator:
Shelley Beasley

Shelley Beasley
Global Chief Operating Officer
Web Travel Group
Speakers:
Parks, Pads & Penthouse Suites: One Stack to Book Them All image
Sankar Narayan
Chief Executive Officer
& Managing Director
SiteMinder
Parks, Pads & Penthouse Suites: One Stack to Book Them All image
Adam Seskis
Chief Executive Officer
RMS Cloud
Parks, Pads & Penthouse Suites: One Stack to Book Them All image
Vikram Malhi
Chief Executive Officer & Founder
ZUZU Hospitality
Parks, Pads & Penthouse Suites: One Stack to Book Them All image
James Ho
Head of Homes & Hotels, Australia
& New Zealand, Airbnb
14:30 - 15:00
The Experience Surge

Tours, activities and experiences were once the overlooked corner of travel — today they are the fastest-growing part of the industry and a battleground for platforms, creators and destinations alike. As the sector digitises, standardises and scales, new opportunities emerge around merchandising, packaging, payments and supply. What’s driving the surge, who benefits, and how experiences will shape the next 20 years of travel.

Moderator:
Rod Cuthbert

Rod Cuthbert
Board Member, Tourism Tasmania /
Founder, Former Chief Executive
& Chairman, Viator
Speakers:
The Experience Surge image
John Boris
President & Chief Growth Officer
Big Red Group (BRG)
The Experience Surge image
Simona Turin
Co-Chief Executive Officer
Planit
The Experience Surge image
Quentin Nolan
Founder
Snow Machine
The Experience Surge image
Emily Rutherford
Co-owner & Managing Director
Kiwi Water Park
15:00 - 15:30
Break
15:30 - 16:00
Kiwi Legends: Building Iconic Tourism Businesses

New Zealand is home to some of the world’s most iconic tourism businesses. In this special WiT Queenstown panel, leaders from NZ Ski, RealNZ, AJ Hackett Bungy and Ngāi Tahu Tourism share what it takes to build enduring brands, deliver world-class experiences, and evolve in a changing visitor economy – while staying true to what makes this place unique.

Speakers:
Kiwi Legends: Building Iconic Tourism Businesses image
Paul Anderson
Chief Executive Officer
NZSki
Kiwi Legends: Building Iconic Tourism Businesses image
Dave Beeche
Chief Executive Officer
RealNZ
Kiwi Legends: Building Iconic Tourism Businesses image
Brooke Campbell
Chief People & Corporate
Affairs Officer
Skyline Enterprises
Kiwi Legends: Building Iconic Tourism Businesses image
Dan Waugh
Chief Information Officer
AJ Hackett Bungy New Zealand
Kiwi Legends: Building Iconic Tourism Businesses image
Jolanda Cave
General Manager
Ngāi Tahu Tourism
16:00 - 16:30
Who Owns The Wallet Owns The Traveller

Payments have become strategic: they shape conversion, margin, fraud, cross-border economics and customer experience. With the rise of BNPL, digital wallets, multicurrency cards and embedded finance, the travel value chain is being rewired. Leaders in this space debate how far travel can move up the fintech stack and what capabilities matter most.

Moderator:
Timothy Hughes

Timothy Hughes
Vice President, Corporate Development
Agoda
Speakers:
Who Owns The Wallet Owns The Traveller image
Nicole Buisson
Managing Director, International
Lightspeed
Who Owns The Wallet Owns The Traveller image
Lowry Gladwell
Head of New Zealand
Airwallex
Who Owns The Wallet Owns The Traveller image
Alex Teoh
Chief Executive Officer
& Managing Director
Mint Payments
Who Owns The Wallet Owns The Traveller image
Farouk Ismail
Co-founder & Chief Executive Officer
Paylater Travel
16:30 - 16:55
Chasing The Cheque: Funding Your Business

From pitch to cheque, the fundraising journey is an exercise in timing, storytelling and traction. But investor priorities are shifting, and founders need new playbooks. This panel explores what investors are looking for post-2025, how travel tech fits into regional and global theses, and how founders can set themselves up for success.

Speakers:
Chasing The Cheque: Funding Your Business image
Laura Manson
Partner
Altered Capital
Chasing The Cheque: Funding Your Business image
Nicholas Cocks
Partner
Velocity Ventures
Chasing The Cheque: Funding Your Business image
Prue Halstead
Executive Director
InvestSouth
Chasing The Cheque: Funding Your Business image
Manish Gupta
Co-chairman, Shashi Group /
Founder & Managing Director,
Techne Infiniti Ventures
16:55 - 17:10
To be announced
17:10 - 17:15
It’s A Wrap followed by “The Next 20” Closing Event
Select date to see events.
All speakers will be appearing live and in person
Programme correct at time of publishing
All times shown are in New Zealand Standard Time (GMT+12)